The Institute of Banking Personnel Selection (IBPS) has released the official notification for the Common Recruitment Process (CRP CSA-XVI) to recruit Customer Service Associates (Clerical Cadre) in participating Public Sector Banks for the vacancies of the financial year 2027-28.
Key Highlights
- Conducting Body: Institute of Banking Personnel Selection (IBPS)
- Post Name: Customer Service Associate (CSA)
- Mode of Application: Online
- Official Website: www.ibps.in
Important Dates
- Online Registration & Fee Payment: 01.08.2026 to 21.08.2026
- Edit Window for Application Modification: For 2 days after the closure of registration (dates to be notified on the official website)
- Pre-Examination Training (PET): September 2026
- Download of Preliminary Call Letters: September 2026
- Online Examination (Preliminary): October 2026
- Result of Preliminary Examination: November 2026
- Online Examination (Main): December 2026
- Provisional Allotment: March 2027
Participating Banks
Eligible candidates will be provisionally allotted to one of the following Public Sector Banks:
- Bank of Baroda
- Bank of India
- Bank of Maharashtra
- Canara Bank
- Central Bank of India
- Indian Bank
- Indian Overseas Bank
- Punjab National Bank
- Punjab & Sind Bank
- UCO Bank
- Union Bank of India
Eligibility Criteria
1. Age Limit (As on 01.08.2026)
- Minimum Age: 20 years
- Maximum Age: 28 years
- Candidates must have been born not earlier than 02.08.1998 and not later than 01.08.2006 (both dates inclusive).
- Age Relaxations:
- SC / ST: 5 years
- OBC (Non-Creamy Layer): 3 years
- PwBD: 10 years
- Ex-Servicemen: Actual service period rendered in defense forces + 3 years (8 years for disabled SC/ST ex-servicemen, up to a max age of 50).
2. Educational Qualifications (As on 21.08.2026)
- A Degree (Graduation) in any discipline from a University recognized by the Government of India or any equivalent qualification.
- Computer Literacy: Operating and working knowledge in computer systems is mandatory (Certificate/Diploma/Degree in computer operations/language, or having studied Computer/IT as a subject in High School/College/Institute).
- Local Language Proficiency: Candidates applying for vacancies in a particular State/UT must be proficient (reading, writing, speaking, and understanding) in the specified local language of that State/UT.
Application Fees
- SC / ST / PwBD / ESM / DESM candidates: Rs. 175/- (inclusive of GST)
- All other candidates: Rs. 850/- (inclusive of GST)
Selection Structure
The selection process involves a two-tier online examination system (Preliminary and Main) followed by a Local Language Proficiency Test (LLPT).
Phase 1: Online Preliminary Examination (Objective)
| Sr. No. | Name of Test | Medium | No. of Questions | Maximum Marks | Time Allotted |
| 1 | English Language | English | 30 | 30 | 20 minutes |
| 2 | Numerical Ability | Regional/English/Hindi | 35 | 35 | 20 minutes |
| 3 | Reasoning Ability | Regional/English/Hindi | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
Note: Candidates must qualify in each test by securing cut-off marks to be shortlisted for the Main Examination.
Phase 2: Online Main Examination (Objective)
| Sr. No. | Name of Test | No. of Questions | Maximum Marks | Time Allotted |
| 1 | General / Financial Awareness | 40 | 50 | 20 minutes |
| 2 | General English | 40 | 40 | 35 minutes |
| 3 | Reasoning Ability & Computer Aptitude | 40 | 60 | 35 minutes |
| 4 | Quantitative Aptitude | 40 | 50 | 35 minutes |
| Total | 160 | 200 | 125 minutes |
- Penalty for Wrong Answers: There is a penalty of 0.25 marks for every wrong answer marked in both Preliminary and Main examinations.
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